There is no secret that the success of information technology projects ultimately depends on whether or not the technology gets used. If you deploy it and no one comes to play, what good has it done. Getting users engaged is a critical element of project success. Gartner pointed this out almost 10 years age in their report, “The users view of why IT projects fail”. The key to success is to have a plan for user engagement and adoption as an integral part of the overall project plan. This is not something that can be tacked on at the end “if we have some money left”.
Didier Bonnnet of Capgemini recently published and article in Harvard Business Review that is on point here. He says:
When these platforms are introduced, organizations too often focus only on deployment, not adoption. It’s remarkable how commonplace it is for leaders to lose sight of the true ROI of their digital investments.
As organizations turn more and more to technology solutions to improve efficiency and effectiveness, there needs to be increased effort put into the people and process aspects of these deployments.
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