Open Letter From A Technology Adoption Practitioner

You know the saying about the cure being worse than the disease? Probably the best example of that adage these days are new IT systems that are deployed across an organization with great fanfare … and no forewarning. The common results include:

  • Resistance to change
  • Low levels of user adoption
  • Not meeting predicted ROI
  • Over budget
  • Missing deployment milestones

I would be surprised if these outcomes were not familiar to you. Many IT projects are plagued with these results. One key to getting better results is to include people, culture, and process considerations along with technical specifications from the beginning of the project. Wouldn’t it be nice if the people that will be using a new system were an integral part of the design and deployment of that system? With this thought in mind, I would like to ask for your help.

I have been out of work now for more months than I care to count. Recently, I reached the point where I needed to re-evaluate what I was looking for and how I was going about it. The bottom line is that I have been shooting too broadly, hoping to connect with any position that was generally connected with my experience.

I have spent the last few weeks trying to re-focus on what I really want to do and what I do well. I want to articulate that vision in a way that an organization can see the value I bring to the table. So here it is: I am looking for situations where organizations are deploying new technology, and need help with the people and process aspects of the deployment. Studies have shown that many IT deployments fail, not for any technical reason, but because little planning or thought was put into how to engage end-users and other stakeholders in the system design and deployment. I have 20+ years experience doing just this, deploying technology so that users “get it” and willingly make the necessary changes in process and behavior to achieve desired results.iStock_000007969190Small

If you know of any organization or situation where a technology adoption specialist would be of value, please pass my resume along as appropriate. I am interested in either full-time positions or any sort of part-time/temporary/freelance situations. I am focused primarily on working in the Raleigh/Durham/Chapel Hill area of North Carolina, but I am willing to work remotely from my home, and/or travel as necessary.


Lee White | Phone: (919) 280-5925 | Email:



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